Review Request Email & SMS Templates
Pick your industry and tone, then copy a ready-to-send email or SMS template. Customize the highlighted fields and start collecting more reviews today.
Hi [First Name], Thanks so much for choosing [Business Name]! It was a pleasure serving you. If you have a moment, we'd love to hear about your experience. A quick Google review means the world to small businesses like ours — and it only takes about a minute! 👉 [Review Link] Thanks again for your support! [Your Name] at [Business Name]
Hi [First Name]! Thanks for choosing [Business Name] 😊 We'd love a quick Google review if you have a sec: [Review Link] — takes ~1 min!
~136 chars (template length — will vary once filled in) · Replace [First Name], [Business Name], and [Review Link] with your actual values.
Skip the copy-paste
AutoReview sends these messages automatically
Instead of manually copying templates and sending them one by one, AutoReview delivers personalized review request emails and SMS to every customer at the optimal time — automatically.
When to send a review request
Timing is everything. The best moment to ask for a review is when the experience is still fresh — typically within 24–48 hours after the purchase, appointment, or checkout. For restaurants, a message sent the evening of the visit works well. For service businesses like auto repair or salons, send within a day while the outcome is top of mind.
Email vs SMS — which works better?
- SMS has ~98% open rates vs ~20% for email.
- SMS works best for immediate follow-up (same day).
- Email allows more context and a longer message.
- Use SMS for mobile-first audiences (restaurants, salons).
- Use email for B2B, professional services, and real estate.
How to customize the templates
- Replace [First Name] with the customer's actual name.
- Replace [Business Name] with your business name.
- Replace [Review Link] with your Google review URL (use the Google Review Link Generator above to get it).
- Optionally add a personal line about the specific service.
Does asking for reviews violate Google's policies?
No — asking customers to leave honest reviews is allowed and encouraged by Google. What's not allowed is incentivizing reviews (offering discounts or gifts in exchange), or selectively asking only happy customers to filter out negative feedback. These templates are compliant: they ask all customers to share their honest experience.