SMS Consent Flow

How AutoReview verifies end-user consent before sending review request text messages.

Overview

AutoReview sends SMS review request messages on behalf of businesses to their existing customers. End users give verbal consent at the point of service to the business they are a customer of. The business then records that consent in AutoReview before any message can be sent, using the dashboard flow documented below.

How consent is recorded

When a business owner adds a customer via the AutoReview dashboard and enters a phone number, two mandatory consent checkboxes must be checked before the contact can be saved. Both are unchecked by default.

The first checkbox states: “Yes, I have this customer’s permission to send them review request text messages in accordance with the Terms and Conditions. Message frequency may vary, message & data rates may apply. Reply HELP for help, STOP to opt out.”

The second checkbox states: “Yes, I have read and agree with the Privacy Policy.” Both checkboxes link to the respective pages.

AutoReview dashboard Add Contact form showing the two mandatory consent checkboxes — SMS permission (with Terms and Conditions link) and Privacy Policy agreement — shown unchecked by default before a phone number can be saved

A close-up of the two consent checkboxes. A phone number cannot be saved unless the business owner actively checks both:

Close-up of the two SMS consent checkboxes — review request permission with Terms link, and Privacy Policy agreement — in their default unchecked state

Opt-In Confirmation Message

Upon receiving their first SMS message, customers receive the following opt-in confirmation:

AutoReview: You are now opted in to receive review request messages. Msg frequency varies. Msg & data rates may apply. For help, reply HELP. To opt out, reply STOP.

Opt-Out

Customers can opt out at any time by replying STOP to any message. Once opted out, no further SMS messages will be sent to that number. Customers can re-subscribe by replying START.

Help

Customers can reply HELP to any message for support information.

Message Frequency

Message frequency may vary. No recurring promotional messages are sent. Message and data rates may apply.

Privacy & Terms

Opt-in data and consent are not shared with any third parties. For full details, see our Privacy Policy and Terms and Conditions.